Why would Revenue Canada call me?
James Williams
Published Apr 12, 2026
One reason we may contact you is if we are reviewing your income tax and benefit return. You may receive a letter or phone call telling you your income tax and benefit return is being reviewed. If you’re registered for email notifications, we will send you an email telling you your letter is available in My Account.
How long does it take for CRA to answer the phone?
While CRA’s new service standard for its call centre says 65 per cent of callers should reach an agent within 15 minutes, the CFIB’s newest audit found that only happened 59 per cent of the time.
How far behind is Revenue Canada?
In most cases, the CRA has four years from the date of your tax assessment to audit your returns and three years to reassess your tax return.
How can I get through to CRA faster?
Ensure that you have the authorization to speak to the CRA on behalf of your client.
- You will also want to have all the following on hand:
- Be respectful:
- Pro tips:
- Public inquiries line: 1-800-959-5513.
- Outside Canada: 613-940-8563 (collect call)
The scam is a common one: a phone call claiming to be the Canada Revenue Agency demanding an immediate payment. If you call them, they may ask for personal information as a way to identify you, it is part of their authentication protocol, but they would not call you for that information,” she said.
Will the Canada Revenue Agency call you?
Now that you’ve filed your 2020 income tax and benefit return, it’s possible that the Canada Revenue Agency (CRA) contacts you to discuss your tax and benefit situation.
How do I stop fake Revenue Canada calls?
If you live in Canada, you can choose to reduce the number of telemarketing calls you receive by registering your residential, wireless, fax or VoIP telephone number on the National Do Not Call List (DNCL).
The Canada Revenue Agency (CRA) is now offering an automated callback service on the following numbers:
- For Business Enquiries: 1-800-959-5525.
- For Individual Tax Enquiries: 1-800-959-8281.
- For Benefit Enquiries: 1-800-387-1193.
How long does it take to get through to the CRA?
Note: COVID-19: Expect the normal timeframe to be extended to 10 to 12 weeks in most cases for processing T1 adjustments submitted by paper. For faster service you can submit your requests for changes electronically, using Change My Return in My Account or ReFILE. The processing time is a targeted time.
What to do if you get a call from Canada Revenue Agency?
You may get a phone call from a person aggressively telling you to pay the taxes you owe. This person will claim to be from the Canada Revenue Agency. In an effort to prevent you from falling prey to these cons, the CRA is releasing transcripts of the scams that are currently targeting taxpayers. Caller ID is a useful function.
Why do I get a phone call from Canada?
The reason behind this call is to notify you that we have registered a criminal case against your name concerning a tax evasion and tax fraud in the federal court house.
How to contact the Canada Revenue Agency about covid-19?
COVID-19: Contacting the Canada Revenue Agency Call 1-833-966-2099 for general questions about COVID-19 related benefits administered by the CRA. If you have questions about Employment insurance (EI) or your My Service Canada Account, please contact Employment and Social Development Canada. Contact the Canada Revenue Agency
Is the Canada Revenue Agency closed on public holidays?
Closed on public holidays. Call this number if you have a hearing or speech impairment and use a TTY. If you use an operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY number. Closed on public holidays. The Canada Revenue Agency’s (CRA) call centres record some calls.