What to do if you cant find your tax return in TurboTax?
Henry Morales
Published Feb 22, 2026
TurboTax suggests using the “Account Recovery” tool if you can’t find the return you’re looking for. It’s possible that you’re not signed in under the same account you used to prepare it.
Do you have to pay for Turbo Tax Online?
You may use TurboTax Online without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with TurboTax Online, at which time you will be required to pay or register for the product.
Where can I file my tax return for 2017?
You may still prepare your 2017 taxes using our website. Once you submit a prior year tax return to us, one of our tax professionals will review your information and provide you with a printable version of your tax return to mail to the IRS.
Which is the most popular TurboTax tax return?
Our most popular TurboTax for families, students, and individual returns. Corporate T2 returns for years ending2018/2019.
Why is my AGI not in my TurboTax account?
If you’re looking for your AGI from last year, we can help you find it . The most common reason for not finding returns is signing in with the wrong User ID, which can happen if you have multiple accounts. It’s best to use the same account every year so all of your tax returns will be stored in one place.
Is there a free version of TurboTax for simple taxes?
$0 Federal + $0 State + $0 To File offer is available for simple tax returns with TurboTax Free Edition. A simple tax return is Form 1040 only, with no attached schedules.
Is there a refund guarantee for TurboTax online?
Maximum Refund Guarantee – or Your Money Back: If you get a larger refund or smaller tax due from another tax preparation method, we’ll refund the applicable TurboTax federal and/or state purchase price paid. TurboTax Online Free Edition customers are entitled to payment of $14.99.