What is a telephone consult?
James Craig
Published Apr 08, 2026
The phone consultation is for patients not for their carers. Yes, the carer can book a consultation on behalf of the person in their care but the patient must be present at the time of the consultation and give us consent to discuss a particular issue on that day with their carer where necessary.
How does a telephone consult work?
If you’re having a phone consultation, your GP might need to ask you some initial questions to make sure they’re talking to the right person. If you’re having a video consultation, your GP might ask you to confirm your phone number and tell you that they will call you if the video call is disconnected at any time.
What is a telephone appointment NHS?
Telephone appointments are outpatient appointments conducted by telephone. A time slot. on a certain day will be allocated to you, but rather than the appointment taking place in a. hospital clinic, it will be done with you over the telephone. You do not need to attend the.
How does a telehealth consult work?
A telehealth appointment is a lot like an in-person appointment, but you’ll see the provider on a screen or speak to them on the phone from the comfort of your own home. If you’re booking a videoconference, you will need a smartphone, tablet or computer that is video capable.
Can a doctor give you a prescription over the phone?
Indeed, telehealth platforms have come so far that you can now see a doctor face-to-face remotely right on your phone. These “phone doctors” are fully-trained physicians who are able to discuss your medical history and current symptoms, examine you, and write you a prescription, as needed, wherever you may be.
What are examples of telehealth?
Live video conferencing, mobile health apps, “store and forward” electronic transmission, and remote patient monitoring (RPM) are examples of technologies used in telehealth.
Can doctors bill for phone calls?
In some cases, doctors are billing for telephone calls that used to be free. Patients say doctors and insurers are charging them upfront for video appointments and phone calls — and not just copays but sometimes the entire cost of the visit, even if it’s covered by insurance.
Can I bill for telephone encounters?
Telephone services (99441-99443) These codes can only be reported for an established patient and are not billable if the call results in the patient coming in for a face-to-face service within the next 24 hours (or next available urgent visit).
What do I need for a virtual doctor visit?
To get the most out of a remote visit with your doctor or health care provider, ideally you should have the following:
- A telephone line.
- A high-speed internet connection.
- Video access through a smart phone, tablet or computer.
- Any app used by your provider to connect, which should be downloaded beforehand.
How do you conduct a phone consultation?
Table 1. Steps involved in conducting a telephone consultation.
- Record date and time of call.
- Identify yourself (name, professional role, location)
- Confirm identity of patient (name, date of birth, location)
- If not the patient, confirm identity and relationship to patient (try speaking directly to patient if possible)
What are the five examples of telehealth?
Examples of telehealth includes health education services, remote monitoring of vital signs, ECG or blood pressure and remote doctor-patient consultations (telemedicine).
What is a hospital telephone consultation?
What is a telephone appointment? Telephone appointments are outpatient appointments conducted by telephone. A time slot. on a certain day will be allocated to you, but rather than the appointment taking place in a. hospital clinic, it will be done with you over the telephone.
How do phone doctor appointments work?
Telehealth, or virtual visits is helping make access to health care more convenient. People can see and talk to a doctor through their smartphone, tablet or computer, meaning they don’t have to go to a doctor’s office or sit in a waiting room. Instead, they can visit with a doctor from the comfort of their own home.
What happens in a telephone consultation?
Suggested approach to a telephone consultation Speak directly with the person who has a problem. Record date and time of call. Record person’s name, gender and age (obtain person’s medical record, if available). Take a detailed and structured history.
How long is a telephone consultation?
Telephone consultations For many, this has been a gradual progression from triage, responding to clinicians’ observation that up to two-thirds of calls can be fully resolved on the phone, and that these consultations are shorter on average (4-6 minutes) than a traditional face-to-face appointment.
What is a routine telephone consultation?
Routine planned telephone consultations. Telephone reviews arranged by a clinician i.e to discuss results an acute prescription request.