What happens if a MoneyGram money order is lost?
John Thompson
Published Mar 19, 2026
If it is lost or stolen you may not be able to recoup your loss. We’ll let you know if your money order is eligible for a replacement when you check the status. If your money order is eligible on the status form, our online form will make it easy to request a replacement.
How do I get a replacement MoneyGram money order?
For the fastest available service and a lower fee, complete the online Money Order Replacement request by clicking Money Order Replacement. If a paper request is needed, call our automated line at 1-800-542-3590 and press 0 to speak to a representative to request a paper form.
What do I do if a money order is lost?
But generally speaking, here’s what you need to do:
- Contact the issuer of the money order. The first thing to do if you’re sure that your money order is lost is to contact the issuer.
- Fill out the cancellation request form.
- Pay the money order cancellation fee.
- Allow your cancellation request time to process.
Can a MoneyGram money order be refunded?
Money Order Serial Number: Processing fees are non-refundable and are subject to change. There is no guarantee that a refund will be issued.
Can money orders be replaced if lost?
You cannot stop payment on postal money orders, but a lost or stolen money order can be replaced. Money order loss or theft may take up to 30 days to confirm. Investigating a money order’s lost or stolen status may take up to 60 days. There is a $6.25 processing fee to replace a lost or stolen money order.
Can I get a MoneyGram Refund?
Will I get my fee refunded? If you cancel within 30 minutes of payment, you will be issued a full refund. For cancellations made after 30 minutes and up to 180 days, you will be issued a refund for the send amount only, excluding fees.
Can you get a refund on a MoneyGram?
According to MoneyGram’s Terms and Conditions, you will receive a refund on the original payment method. If you cancel within 30 minutes of payment, you will incur no extra fees and get a full refund. For cancellations made after 30 minutes and up to 180 days, you will need to pay the processing fee.
MoneyGram: If you’ve lost a MoneyGram money order, the business asks that you first check the money order’s status online to see if it’s eligible for cancellation and replacement. If it is, it will take you to a form where you can request your replacement money order.
Can you claim a lost money order?
The short answer is yes, you can cancel a lost money order. You need to try and get a copy of the cashed money order and report it to law enforcement. If the money order was stolen and the authorities are able to track the person down, that might give you a better shot at getting the cash back.
How long does it take to get a replacement money order from MoneyGram?
Get your money order replacement We will process your request within 7-10 business days. If you’ve already submitted a replacement request, you can check your replacement status.
Can you get a refund for a MoneyGram money order?
What do you put on the address line of a money order?
Follow these five simple steps for filling out a money order:
- Fill in the recipient’s name.
- Write your address in the purchaser section.
- Include your account number if you’re paying a bill.
- Sign the bottom where it says “purchaser’s signature.”
- Keep your receipt.
Does a money order need to be signed?
On most money orders, it’s your signature that’s requested, just as you sign a check. But on USPS money orders, the blank is only labeled “From.” Whether you write or sign your name is up to you. USPS money orders offer additional space for the address of the recipient.
How to get a refund on a MoneyGram order?
Money Order Claim Card Form You can request a refund by completing the Money Order Claim Card form, if you know the money order’s serial number. The form is available on the Service Forms page of the MoneyGram website. Complete the online form, and enter the money order serial number and purchase date on the top and bottom portions of the form.
What to do if you lose money on MoneyGram?
The claim form will state the dollar amount you lost, based on MoneyGram records. Here’s what to do if you get a prefilled claim form: If you agree with the loss amount shown, complete the form, and mail it back before the deadline. Be sure to sign and date the form, and provide your Social Security number.
How to mail a money order claim card?
Instructions: 1. Complete Money Order Claim Card. Your signature must be present at the bottom of the form. Retain the top half for your records. 2. Mail the following to MoneyGram International at the address listed in the upper right corner. a. The bottom half of completed Money Order Claim Card. b.
How much does it cost to send a MoneyGram?
MoneyGram requires a $18 processing fee in the form of a money order or check. Mail the bottom half of the Claim Card form and the required enclosures to the address printed on the top portion of the form.
