How do I file a complaint with UPS?
John Thompson
Published Mar 15, 2026
Complaining to Customer Care Your first stop when filing a complaint to UPS is to call Customer Care (1-800-742-5877). Strengthen your message by also sending an email to their Customer Service Department ([email protected]).
Can I sue UPS for negligence?
When UPS loses your package and customer services fails to resolve the situation, you may sue. When UPS delivers your package to someone else, and if it is especially something valuable or personal, you can sue UPS for damages.
Who is CEO of UPS?
Carol B. Tomé (Jun 1, 2020–)
United Parcel Service/Director ejecutivo
How new UPS CEO Carol Tomé jumpstarted the stock after six years of its shares going nowhere. “I could get in there and swizzle the business model a little bit and create some value,” UPS CEO Carol Tomé said at the CNBC Evolve Global Summit.
Who owns ups now?
Abney. David P. Abney is UPS’s Chair and Chief Executive Officer (CEO). According to a February 21, 2020 SEC filing, Abney holds 322,824 shares of UPS.
How do I take legal action against UPS?
Call customer services at 1-800-742-5877 and explain your problem….File a UPS damage claim, which requires you to take 4 steps before you can receive compensation:
- Report damages.
- UPS package inspection.
- Claim authorization and review.
- Compensation payments if your claim is approved.
Does UPS pay for damaged items?
UPS automatically protects each domestic package and international shipment against loss or damage up to a value of $100 without a declaration of value. If the value of your items surpasses $100, you should declare the correct value. If not, the maximum liability for loss or damage to a package is $100.
Is UPS liable for lost packages?
UPS Pays the Claim No matter your role in a lost or stolen package, shipper or receiver, the process of delivery replacement is not simple. With UPS, if you’re the recipient, you are going to need to contact the shipper, because all reports of lost packages and claims must be filed by the shipper.
Why can’t I talk to a real person at UPS?
If you need to speak to a live customer service representative in UPS customer service you need to dial 1-800-742-5877 (1-800-PICK-UPS®). To speak with a live agent, you need to say “Agent” or press 0, then say “Shipping information” or press 3, for example.
