Can Citizens Advice help with tax?
Henry Morales
Published Apr 09, 2026
We don’t have advice about tax on our website. If you need help with tax, you can get advice from the tax charities, TaxAid and Tax Help for Older People. They have online advice and information about the UK tax system. If you’re on a low income, you might be able to get free help from a tax adviser.
What makes you a tax resident in the UK?
You’re automatically resident if either: you spent 183 or more days in the UK in the tax year. your only home was in the UK – you must have owned, rented or lived in it for at least 91 days in total – and you spent at least 30 days there in the tax year.
Can HMRC make mistakes?
HMRC have proved that they can, and do, make mistakes. And if appropriate, you can make a complaint.
How much personal tax do I pay?
Income Tax rates and bands
| Band | Taxable income | Tax rate |
|---|---|---|
| Personal Allowance | Up to £12,570 | 0% |
| Basic rate | £12,571 to £50,270 | 20% |
| Higher rate | £50,271 to £150,000 | 40% |
| Additional rate | over £150,000 | 45% |
How do I speak to an advisor at HMRC?
You can use Relay UK if you cannot hear or speak on the phone: dial 18001 then 0300 200 3300. Get help from HMRC if you need extra support. HMRC may ask if you want to add voice identification to your account. You can find out more in the Voice Identification Privacy Notice.
What do you need to know about tax advice?
Tax (financial) advice services. A tax (financial) advice service consists of five key elements: a tax agent service (excluding representations to the Commissioner of Taxation) provided by an Australian financial services (AFS) licensee or representative of an AFS licensee.
What is the definition of a tax advice service?
For the definition of a tax (financial) advice service, see section 90-15 of the Tax Agent Services Act 2009. The following table contains a non-exhaustive list of the types of services commonly provided and whether they constitute a tax (financial) advice service.
How can I get help with my tax?
You can give permission to a friend or family member (a ‘trusted helper’) to deal with HMRC on your behalf for things like viewing your Income Tax estimate, talking to HMRC or helping you to fill in forms. An accountant or tax adviser may be able to help you with your tax.
How to give advice that actually helps someone?
10 Tips to Advise Wisely: How to Give Advice That Actually Helps 1. Advise with permission. 2. Give them a rant window. 3. Be honest. 4. Avoid judging. 5. Make it a collaboration. 6. Offer long-term support.
